To make a return, head to our contact us page
You'll need your ORDER NUMBER, e.g #EU812338
You'll need your EMAIL ADDRESS
It can take UP TO 20 DAYS for your order to be returned back to our warehouse.
It can then take up to a further 15 days from the date we receive your order back to our warehouse, for your order to be refunded.
Once your refund is processed, it may take up to 5 days for it to clear with your bank.
Please note if you opt for an EXCHANGE, stock is not immediately reserved and it is possible that the item/s that you requested are no longer available when you mail your package. If this is the case, you will be refunded for the item/s back to your original payment method and an email confirmation sent to you.
Please also note that the DELIVERY ADDRESS FOR EXCHANGES cannot be modified. The exchange will always be sent to the same address as the original order.
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